Preliminary check
1. Update VPN - Super Unlimited Proxy on the app store
2. Update to the latest version of iOS
- Go to Settings > General > Software Update
- Tap Automatic Updates, then turn on Download iOS Updates
- Turn on Install iOS Updates
3. Test your internet connection
- Turn off all VPNs
- Access a website of your choice
- Troubleshoot your internet connection if the website does not load
- If you cannot access the website, try using a different WiFi network or cellular data
Further troubleshooting
4. Restart your device (turn it off and on)
5. Turn Airplane Mode on and off
- Go to your device's settings
- Enable and then disable Airplane Mode
- Open VPN - Super Unlimited Proxy and toggle the connect option off and on
6. Restart VPN - Super Unlimited Proxy
- Close and then restart the app
- Try to connect (Please note - it can take up to 30 seconds to establish a connection)
7. Connect to a different Server location (e.g., US / Italy)
- To change the server, tap Fastest Location (above the Connect button)
- Select the server that you need from the list provided
8. Connect to a different VPN protocol:
- Select “Auto” in the protocol setting and try to connect
- Select a different Protocol (e.g., IKEv2, IPSEC, OpenVPN). More information on how to do this here!
9. Reinstall the app
- Delete VPN - Super Unlimited Proxy
- Reinstall the app from the app store
- Activate VPN - Super Unlimited Proxy
- Click Connect on the main screen and wait for the connection to be established.
If the steps above do not resolve your connection issue, please contact our Support team for further assistance.