Similar issues include:
- The app disconnects immediately or after being connected for some time
- The app disconnects when your device is in sleep mode
Likely causes include:
- Interference by Internet service providers
- Poor connectivity at the chosen VPN server location
- Outgoing packet transmission interference from your antivirus or online security application
- Interference from your mobile device settings
Preliminary check
1. Check whether you have a stable internet connection:
- Disconnect from VPN - Super Unlimited Proxy
- Access a few websites of your choice
- If you are unable to access the internet while disconnected from the VPN, please troubleshoot your internet connection or switch to a different network.
2. Update VPN - Super Unlimited Proxy on the app store
3. Connect to a different Server location (e.g., US / France)
- To change the server, tap Fastest Location (above the Connect button)
- Select the server that you need from the list provided
If you no longer experience dropped connections after connecting to a different VPN server location, there may be a temporary issue with the server location you were previously trying to connect to. Please contact the Support Team to report the server issue so we can troubleshoot that server further.
4. Connect to a different VPN protocol:
- Select “Auto” in the protocol setting and try to connect
- Select a different Protocol (e.g., IKEv2, IPSEC, OpenVPN). More information on how to do this here!
If the steps above do not resolve your connection issue, please contact our Support team for further assistance.