Connected to the VPN but the Internet is slow on iOS

Admin VPN Super
Admin VPN Super
  • Updated

It is normal to experience a speed reduction of 30% to 50% when using a VPN service as traffic is routed through VPN servers.

 

1. Upgrade to Premium if you are currently using the free service

  • Our Premium users can access our large network of ultra-fast servers, even during periods of congestion
  • Click here (deep link to conversion page) to upgrade to premium 

 

2. Test your internet speed

 

3. Improve your internet speed

  • Disconnect devices that are connected but you are not currently using
  • Move closer to your router
  • Restart your router
  • Turn off applications and browser tabs you are not using (e.g., Dropbox)
  • Restart your device
  • Connect to a different network

 

4. Connect to a different server location

  • To change the server, tap Fastest Location (above the Connect button)
  • Select the server that you need from the list provided

 

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  5. Connect to a different VPN protocol

  • Select “Auto” in the protocol setting and try to connect
  • Select a different Protocol (e.g., IKEv2, IPSEC, OpenVPN). More information on how to do this here!

 

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If the steps above do not resolve your connection issue, please contact our Support team for further assistance.