Preliminary check
1. Update VPN - Super Unlimited Proxy
2. Update to the latest version of Android
- Open the Play Store, and then tap your profile image to update apps manually or set up automatic updates
- Manual updates: Manage apps & device > See details, then Update all, or Update to pick and choose
- Automatic: Settings > Network preferences > Auto-update apps, then Over any network or Over Wi-Fi only
3. Test your internet connection
- Turn off all VPNs
- Access a website of your choice
- Troubleshoot your internet connection if the website does not load
- If you cannot access the website, try using a different WiFi network or cellular data
Further troubleshooting
4. Restart your device (turn it off and on)
5. Turn Airplane Mode on and off
- Go to your device's settings
- Enable and then disable Airplane Mode
- Open VPN - Super Unlimited Proxy and toggle the connect option off and on
6. Restart VPN - Super Unlimited Proxy
- Close and then restart the app
- Try to connect (Please note - it can take up to 30 seconds to establish a connection)
7. Connect to a different Server location (e.g., US / Germany)
- To change the server, tap Fastest Location (above the Connect button)
- Select the server that you need from the list provided
8. Connect to a different VPN protocol
- Select “Auto” in the protocol setting and try to connect
- Select a different Protocol (e.g., IKEv2, OpenVPN). More information on how to do this here!
9. Reinstall the app
- Delete VPN - Super Unlimited Proxy
- Reinstall the app from the Google Play Store
- Activate VPN - Super Unlimited Proxy
- Click Connect on the main screen and wait for the connection to be established
If the steps above do not resolve your connection issue, please contact our Support team for further assistance.