Examples of issues you might experience
- Cannot access websites after connecting to the VPN
The likely causes for these issues include:
- Poor connectivity at the chosen VPN server location
- Interference by internet service providers for certain VPN protocols
- Interference from your antivirus or online security application’s outgoing packet transmission
- Blocking of VPNs by certain websites or services
Preliminary check
1. Test your internet connection
- Turn off all VPNs
- Access a website of your choice
- Troubleshoot your internet connection if the website does not load
- If you cannot access the website, try using a different WiFi network or mobile data
- If you are unable to access the internet even when disconnected from VPN - Super Unlimited Proxy, there is likely an issue with your internet connection. Try troubleshooting your internet connection first.
Troubleshooting
2. Connect to a different server location
- To change the server, tap Fastest Location (above the Connect button)
- Select the server that you need from the list provided
3. Connect to a different VPN protocol
- Select “Auto” in the protocol setting and try to connect
- Select a different Protocol (e.g., IKEv2, IPSEC, OpenVPN). More information on how to do this here!
If the steps above do not resolve your connection issue, please contact our Support team for further assistance.