Want to change your subscription plan? Whether you want to upgrade to a longer plan for better value or downgrade to reduce your commitment, this guide explains how to change your VPN subscription plan and what to expect during the process.
Understanding Plan Changes
Available Plan Options
- 1 Month Plan
- 6 Month Plan
- 12 Month Plan
Check all prices and currencies available here.
Upgrade vs Downgrade
- Upgrades (moving to longer plans) take effect immediately with prorated billing
- Downgrades (moving to shorter plans) are scheduled for the end of your current subscription period
How to Upgrade Your Plan
Step 1: Access Plan Change Options
- Log in to your VPN - Super Unlimited Proxy account
- Navigate to your account page
- Click "Change Plan" button
- A pop-up will appear showing all available plan options
Step 2: Select Your New Plan
Available Upgrade Paths:
- 1-month to 6-month plan upgrade
- 1-month to 12-month plan upgrade
- 6-month to 12-month plan upgrade
Step 3: Review Upgrade Pricing
- Select your desired longer plan
- You'll be redirected to the checkout page
- Payment details will be automatically populated from your current subscription
- Option to change payment method if desired
Step 4: Complete Your Upgrade
- Review the order summary showing:
- Current plan credit (prorated unused time)
- New plan cost
- Amount to be charged
- Click "Change Plan" to confirm
- Payment processes immediately
- Upgrade takes effect instantly
Step 5: Confirmation
You'll receive:
- Email confirmation of your upgrade
- Updated invoice with new billing details
- New subscription length visible in your account
How Upgrade Pricing Works
Prorated Credit Calculation
You receive credit for unused time on your current plan toward the new plan cost.
Example Scenario:
- Current plan: 1-month ($11.99)
- Upgrade to: 12-month ($79.99)
- Upgrade timing: After 10 days (20 days remaining)
Credit calculation:
- Unused time: 20 days out of 30 days
- Credit amount: (20/30) × $11.99 = $7.99
- Amount to pay: $79.99 - $7.99 = $72.00
End-of-Cycle Upgrades
If you upgrade on the last day of your subscription:
- No credit applied - you used the full month
- Pay full price for the new plan
- New plan starts immediately
Immediate Benefits
Upgrade takes effect instantly:
- New subscription length starts from upgrade date
- New billing cycle begins immediately
- Extended service coverage active right away
- Better monthly rate applied to remaining time
How to Downgrade Your Plan
Step 1: Access Plan Change Options
- Log in to your VPN - Super Unlimited Proxy account
- Navigate to your account page
- Click "Change Plan" button
- A pop-up will appear showing all available plan options
Step 2: Select Your New Plan
Available Downgrade Paths:
- 12-month to 6-month plan downgrade
- 12-month to 1-month plan downgrade
- 6-month to 1-month plan downgrade
Step 3: Schedule Your Downgrade
- Select your desired shorter plan
- You'll be redirected to the checkout page
- Payment details automatically populated
- Pay for the new plan in advance
Step 4: Complete Your Downgrade
- Review the order summary for your future plan
- Click "Change Plan" to confirm
- Payment processes for the new subscription at the end of the current term
- Downgrade is scheduled for end of current term
Step 5: Confirmation
You'll receive:
- Email confirmation of scheduled downgrade
- Invoice for the new plan
- Updated account showing future plan change
Important Downgrade Details
When Downgrade Takes Effect
Downgrades are scheduled, not immediate:
- Continue using current plan until it expires
- Full access maintained during current subscription period
- New shorter plan activates when current plan ends
- No immediate changes to your service
No Immediate Refund
Important: Downgrades do not provide refunds for your current plan
- No credit issued for unused time on current plan
- Pay in advance for the shorter plan
- Current plan runs its full term
Example Downgrade Timeline
Scenario:
- Current: 12-month plan expires December 31st
- Downgrade to: 1-month plan on November 15th
- Result: Continue 12-month access until December 31st, then 1-month plan begins January 1st
Refund Eligibility After Plan Changes
Upgrades and 30-Day Guarantee
Upgrades maintain refund eligibility if:
- Original subscription was purchased within the last 30 days
- Both original and upgrade occurred within the 30-day window
- Full refund includes all amounts paid (original + upgrade)
Downgrades and 30-Day Guarantee
Downgrades typically lose refund eligibility because:
- Downgrade scheduling usually occurs after the 30-day window
- Original purchase date determines eligibility, not downgrade date
- Contact support if you have questions about specific timing
Troubleshooting Plan Changes
Payment Failed During Plan Change
If your payment doesn't process:
- Redirected to checkout with error message: "We couldn't complete your payment—please double-check your card or try another one"
- Re-enter payment details or try a different payment method
- Current plan continues until successful payment
- Email notification sent about payment failure
Common payment issues:
- Expired credit card needs updating
- Insufficient funds on payment method
- Bank blocking international transactions
- Billing address mismatch
Can't See Plan Change Option
If "Change Plan" button is missing:
- Check account status - Ensure subscription is active
- Recent plan changes may have temporary restrictions
- Contact support at support@vpnsuper.com for assistance
Upgrade Not Showing Immediately
If your upgrade doesn't appear instantly:
- Refresh your account page - Changes may take a moment
- Check email confirmation for verification
- Contact support if upgrade doesn't reflect within 30 minutes
Understanding Your New Billing Cycle
After Upgrading
Your billing changes immediately:
- New subscription length starts from upgrade date
- Next billing date moved to match new plan duration
- Prorated credit applied reduces immediate charge
- Future renewals at new plan rate and schedule
After Downgrading
Your billing changes when current plan expires:
- Current plan continues until expiration
- New shorter plan begins on expiration date
- New billing schedule follows shorter plan frequency
- Already paid for first cycle of new plan
Plan Change Best Practices
When to Upgrade
Consider upgrading when:
- You're satisfied with the service
- Want better value with longer commitment
- Still within 30-day guarantee (maintains refund eligibility)
- Current plan has significant time remaining (better prorated credit)
When to Downgrade
Consider downgrading when:
- Reducing commitment for budget reasons
- Testing shorter terms before renewal
- Current plan near expiration (minimizes advance payment period)
Need Help with Plan Changes?
Having trouble changing your subscription plan? Our support team can assist:
Email us at support@vpnsuper.com
Include in your message:
- Current plan and subscription details
- Desired new plan
- Any error messages you're seeing
- Your account email address
What We Can Help With
- Technical issues with plan change process
- Payment problems during upgrades or downgrades
- Billing questions about prorated charges
- Refund eligibility for recent plan changes
- Account status and subscription details
Frequently Asked Questions
Can I change my plan multiple times?
Yes - You can upgrade or downgrade as needed, though multiple downgrades may trigger refunds for unused portions.
Do plan changes affect my VPN access?
Upgrades: Immediate access to extended subscription
Downgrades: No change until current plan expires
What if I change my mind after a plan change?
Upgrades: May be eligible for refund if within 30-day guarantee
Downgrades: Can upgrade again, which cancels the scheduled downgrade
Can I change payment methods during a plan change?
Yes - You can update your payment method during the plan change checkout process.
Do I lose unused time when upgrading?
No - You receive prorated credit for unused time toward your new plan cost.
Flexible plan changes make it easy to adjust your VPN subscription as your needs change. Whether you want to upgrade for better value or downgrade to reduce commitment, the process is straightforward and customer-friendly.
Plan changes give you control over your VPN subscription, allowing you to optimize both your service coverage and costs based on your current needs.